Terms of Service

Please read these terms carefully before using OneStop. By accessing this storefront or placing an order, you agree to these terms.

1. Overview

These Terms of Service (“Terms”) govern your use of OneStop and purchases made from this storefront. References to “we”, “us”, or “our” mean OneStop. By using this storefront, you confirm that you are at least 18 years old or have parental consent, and that you reside in Bangladesh or agree to applicable Bangladeshi laws.

2. Accounts & Security

Provide accurate information and keep your login credentials secure.
You are responsible for all activity under your account.
Notify us immediately if you suspect unauthorized access.

3. Orders, Pricing & Availability

All prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable.
Product availability is subject to change; we may cancel and refund if an item is unavailable or mispriced.
We reserve the right to limit quantities per customer to prevent misuse or reselling.

4. Payments

We may accept Cash on Delivery (COD), digital payments, or other payment methods shown at checkout.
For COD orders, please keep the exact amount ready upon delivery when possible.
Refunds, where eligible, are issued according to our Return & Refund Policy.

5. Shipping & Delivery

We deliver across Bangladesh through courier or delivery partners. Estimated timelines and fees are outlined on our Shipping Information page. Delivery dates are estimates and may vary due to courier capacity, weather, public holidays, or other operational reasons.

Provide an accurate address and a reachable phone number to avoid delays.
Couriers may contact you before delivery and may attempt redelivery if needed.

6. Returns & Refunds

Returns are accepted according to our Return & Refund Policy. Items must be returned in original condition within the stated return window. Some categories, such as personal care items, may be non-returnable for hygiene or safety reasons.

7. Product Use & Warranty

Use products as directed by the manufacturer; misuse may void warranty and return eligibility.
Manufacturer warranties, if any, apply. We may help facilitate warranty claims where possible.

8. Prohibited Activities

Fraudulent orders, chargeback abuse, or attempts to bypass payment systems.
Interfering with the storefront’s security or attempting unauthorized access.
Posting unlawful, harmful, misleading, or infringing content in reviews, messages, or forms.

9. Liability & Disclaimers

To the maximum extent permitted by Bangladeshi law, we are not liable for indirect or consequential losses.
Product images are illustrative; actual colors, packaging, or appearance may vary.
We do not guarantee uninterrupted access to this storefront due to maintenance, technical issues, or network problems.

10. Privacy

Your personal data is handled according to our Privacy Policy and applicable laws of Bangladesh, including data sharing with courier and payment partners only where needed for order fulfillment and related services.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of Bangladesh. Any disputes shall be subject to the jurisdiction of the courts of Bangladesh. We encourage customers to contact our support team first so we can try to resolve issues amicably.

12. Changes to Terms

We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date.

Contact Us

For questions about these Terms, please contact OneStop through the contact channels listed on this storefront.